Shipping Policy


Please allow 3-5 business days to process & ship your order after your payment is cleared. We only ship out Monday-Friday. After processing, it will take 5-10 business days (not including weekends or holidays) to receive your order. In most instances, we will ship your item out before then but we advise that if you have a strict deadline you need your product for to order far enough in advance to allow for unanticipated delays that may be out of our control. You will receive your tracking number on or before the 5th business day after placing your order, all orders placed after 5:00 pm EST are considered placed the next business day.


Usually, once an order is placed and has began processing, we will not be able to cancel it. But, Velvet House of Beauty LLC is committed to providing you an exceptional guest experience and we will try to accommodate any reasonable request prior to the order being shipped. Please send all order requests to



Please insure that you are truly interested in our product before purchasing. We do not offer refunds. If you receive the product and are no longer interested you have 48 hrs upon its arrival to contact us to process a return. You will then be credited with a store credit; not a refund.

Extensions Policy

Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the hair without opening the bundles (i.e. removing from wrapping). Once removed from its original packaging- it cannot be exchanged.  **Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.